Refund Processing Time
Refunds will be processed within 15-20 working days from the date of cancellation.
Please note that the processing time may vary depending on the payment method and financial institution.
Refund Requests
To request a refund, customers must contact our customer service team via email or phone.
Refund requests must include the booking reference number and the reason for cancellation.
Amendments to the Refund Policy
This refund policy is subject to change without prior notice.
Any amendments to the refund policy will be updated on our website.
Special Circumstances
Refund requests due to unforeseen circumstances such as medical emergencies or natural disasters will be considered on a case-by-case basis.
Customers must provide appropriate documentation to support their refund request.